Store Policy · Novustec
Refund & Cancellation Policy
Effective DateMay 2026
CompanyNovus Technical Services Pvt. Ltd.
Return Window7 Days from Delivery
Refund Timeline7–10 Business Days
01 — Overview
About This Policy
- NOVUSTEC supplies genuine BOSCH Auto Parts only.
- Returns and refunds are accepted under approved conditions.
02 — Return Eligibility
Conditions That Qualify for a Return
- Wrong, damaged, or defective items are eligible for return.
- Items must be unused and returned within 7 days.
03 — Non-Returnable Items
These Items Cannot Be Returned
- Used or installed products cannot be returned.
- Products with damaged seals or late requests are not accepted.
04 — Refund Process
How and When You'll Receive Your Refund
- Approved refunds are processed to the original payment method.
- Refunds are usually completed within 7–10 business days.
05 — Cancellation Policy
When and How You Can Cancel
- Orders can be cancelled only before dispatch.
- Bulk or special orders may not be cancellable.
06 — Replacement Policy
Get the Right Part When We Make a Mistake
- Wrong or damaged items will be replaced at no extra cost.
- Full refunds are issued if replacement stock is unavailable.
07 — Contact Us
Need Help with a Return or Cancellation?
- Email: sales@novustec.co.in
- Phone / WhatsApp: +91 96771 27844